# Unit 1 # Nature of Management # Introduction # Who is a manager? # Types of managers # Levels of Management # Top-Level Managers # Middle- level Managers # First – level managers # Resources used by managers # Management Functions # Management Roles # Management Skills # Exercises # Unit 2 # The Evolution of Management Thought # Classical Approach to Management # The Human Resources Approach # Quantitative Approaches to Management # The Systems Perspective # The Contingency Approach # The Information Technology Era # Exercises # Unit 3 # The Environment of Organizations # Introduction # The External Environment # The Internal Environment # Ethics in Managing # Globalization # Exercises # Unit 4 # Principles of planning # Introduction # Purposes Of Planning # How Do Managers Plan? # The Role of Goals and Plans in Planning # Types of Plans # Effective Planning in Dynamic Environments # Exercises # Unit 5 # Problem Solving and Decision Making # Non-programmed Versus Programmed Decisions # Steps in Problem Solving and Decision Making # Exercises # Unit 6 # Organizing # Formal and Informal Organization # Organizational Division # The Department # Modifications of the Bureaucratic Organization # Organizational Levels and the Span of Management # Exercises # Unit 7 # Human Resources Management # Strategic Human Resources Management # The H.R Planning Process # Staffing the Organization # Recruitment # Merits of Internal Sources of Recruitment # Demerits of Internal Sources of Recruitment # Merits of External Sources of Recruitment # Demerits of External Sources of Recruitment # Selection # Applications and Résumés # Interviews # Reference Checks # Personality Tests # Drug Testing # Cognitive Ability Tests # Performance Tests # Exercises # Unit 8 # Leadership # Leadership # Leader versus Manager # The Trait Approach to Leadership # The Leadership Use of Power and Authority # Types of Power # Leadership Styles # Exercises # Unit 9 # Motivation # Motivation # Process Theories Of motivation # Content Theories of Motivation: Human Needs # Motivating Organization Members # Strategies for Motivating Organization Members # Exercises # Unit 10 # Controlling # Controlling # Controlling and the Other Management Functions # Types and Strategies of Control # The Time Element in Controls # External Versus Internal Controls # Making controlling successful # Exercises # Unit 11 # Groups and teams in Organizations # Groups # Kinds of Groups in Organizations # Teams # Groups Versus Teams # Types of Teams in Organizations # Exercises # Unit 12 # E-Business # The Growth of E-Business # E-Business Models # Exercises # Unit 13 # Information Technology # Computer Assistance in Using Information # Computer Networks # The Local Area Network # The Internet # What is an information system? # Factors Influencing the Value of Information # Information Appropriateness # Information Quality # Information Timeliness # Information Quantity # Evaluating Information # Management Information System (MIS) # Exercises # Unit 14 # Knowledge Management(KM) # Knowledge Management # Exercises # Unit 15 # Managing Organizational Change # Factors to Consider When Changing an Organization # The Change Agent # Determining What Should Be Changed # The Kind Of Change to Make # Individual Affected by the Change # Evaluation of the Change # Change and Stress # Exercises # Unit 16 # Production and Operations Management # Introduction # Role of Production Manager # Production and Productivity # Engineering Management # POM Techniques # Classification of production # Exercises # Unit 17 # Supply Chain Management (SCM) # Supply Chain Management # The Building Blocks of SCM # The Theory of Supply Chain Management # Supply Chain Management In Practice # Exercises # Unit 18 # Business Ethics # Business Ethics # Philosophical Principles Underlying Business Ethics # Contributing Factors to Ethical Problems # Exercises # Unit 19 # Time Management # Introduction # Definition of Time Management # Why Time Management is important? # Time Management Skills and Techniques # Scheduling your Time # Scheduling Tools # Building your schedule # Exercises # Unit 20 # Corporate Social Responsibility # Fundamentals of Social Responsibility # The Davis Model of Corporate Social Responsibility # Areas of Corporate Social Responsibility # Varying Opinions on Social Responsibility # Conclusions About the Performance of Social Responsibility Activities by Business # Exercises # Acronyms # Answer Key # References